Important Note
The cancellation and refund schedule in the signed event agreement takes priority. Supplier commitments and completed planning work may be non-refundable.
Deposits and Milestones
Event work may require a deposit and scheduled payments to secure planning time, venues, suppliers, performers, equipment, or materials. Exact milestones will be stated in the proposal.
Client Cancellation
Any refund depends on the signed agreement, notice period, work already completed, and costs already committed to venues or suppliers.
Postponement
Where possible, Pretty Millz may help move an event to a new date. Availability, supplier charges, price changes, and administrative costs may apply.
External Disruption
Weather, authority instructions, safety concerns, venue restrictions, or other circumstances outside reasonable control will be handled according to the event agreement and available supplier options.
Need assistance?
For policy questions, accessibility support, event terms, or privacy requests, contact the Pretty Millz team.